Privacy policy
Last updated: August 10, 2026
- Introduction
Clacky-Suisse places great importance on the protection of your personal data.
This Privacy Policy explains what data we collect, how we use it, and in what circumstances it may be shared when you use our online store, make a purchase, or communicate with us.
This policy is established in accordance with the Swiss Federal Data Protection Act (FADP) and, where applicable, the General Data Protection Regulation of the European Union (GDPR).
Clacky-Suisse operates its online store through Shopify, an e-commerce platform that enables us to manage orders, payments, and related services.
By using our website, you agree to the practices described in this Privacy Policy.
- Personal Data We Collect
We may collect different categories of personal data necessary for the operation of our store and the processing of your orders.
This data includes your contact information, such as your first and last name, billing address, shipping address, email address, and phone number.
We may also collect information related to your orders, including purchased products, order history, and information required for the customization of your Clacky products, such as selected keycaps, configurations, and customization options.
Payment-related information may also be processed in order to validate and track transactions. However, Clacky-Suisse does not have access to your complete credit card information. Payments are processed by secure payment providers.
When you visit our website, certain technical information may be collected automatically, including your IP address, device type, internet browser, browsing data, and interactions with our website.
- Sources of Collected Data
We collect your personal data directly from you when you place an order, create an account, complete a form, or contact us.
Certain information may also be collected automatically when you browse our website, including through the use of cookies and similar technologies.
We may also receive certain information from service providers necessary for the operation of our online store.
- Use of Your Personal Data
We use your personal data to process and deliver your orders, prepare and customize your Clacky products, manage payments, handle possible returns or exchanges, and provide customer support.
Your data may also be used to improve our online store, understand our customers’ preferences, and develop our products and services.
Where permitted by law and where your consent is required, we may use your contact details to send you commercial communications regarding our products, new releases, or special offers. You may unsubscribe from these communications at any time.
- Sharing of Your Personal Data
We never sell your personal data.
Your personal data may only be shared with service providers necessary for the operation of our business.
Shopify hosts our online store and processes certain data required for order management, website operation, and platform security.
Payment providers process the information necessary to complete transactions.
Shipping providers receive the information required to deliver your orders.
Certain technical service providers may also process data to ensure the maintenance, analysis, or security of our website.
These partners process your data only within the scope of the services provided to Clacky-Suisse and in accordance with applicable regulations.
- Cookies
Our website uses cookies to ensure its proper functioning, improve your browsing experience, and analyze the use of our online store.
Cookies may be used to remember your preferences, facilitate navigation, measure website performance, and improve our services.
You can manage or disable cookies through your browser settings.
- Data Retention and Security
We retain your personal data only for as long as necessary for the purposes for which it was collected, including processing orders, complying with accounting and tax obligations, and managing potential disputes.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
However, no transmission of data over the Internet can be guaranteed to be completely secure.
- Your Rights
Depending on your place of residence and applicable legislation, you may have certain rights regarding your personal data.
You may request access to your data, correction of inaccurate information, deletion of your data, restriction or objection to certain processing activities, and, where applicable, portability of your data.
To exercise your rights, you can contact us using the contact details provided below.
We may request verification of your identity in order to protect your data against fraudulent requests.
- International Data Transfers
Some of our service providers, including Shopify and certain technical service providers, may process data in countries outside Switzerland or the European Union.
Where necessary, we ensure that these transfers are carried out in accordance with applicable data protection requirements.
- Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, our practices, or legal requirements.
The most recent version will always be available on this page with the date of the latest update.
- Contact
For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us:
Clacky-Suisse
Romain Orbolato
Rue des Fontenailles 10
1007 Lausanne
Switzerland
Email: contact@clacky.ch